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Value The Client

November 18, 2010
Leadership Advisory

It’s easy to get distracted and not bring your personal best to serving clients.  Work loads, internal procedures and even the pursuit of new business can lead to neglecting existing clients.  The best counter for neglect is a deep personal commitment to valuing the client.

One very successful tax partner gives insight into what this personal commitment might involve.  He said, “Never underestimate the importance of spending time, money and resources on clients.”

Being In Control…

...demands self-control The meeting ran late, the taxi took twice the time estimated to arrive leaving 15 minutes to clear security and board my flight.  To my good fortune, there is no line and the security agent is waiting.  This was going to work and hope of making...

Commitment is simply generosity

Commitment is giving of yourself generously to the people and initiative you're responsible for.  Generous with your energy, ideas,  and time to wholeheartedly lead the current assignment. There are those who play full-out and those who hold back, cautious not to...

Desperation Diminishes

"Desperation is like stealing from the Mafia: you stand a good chance of attracting the wrong attention." Douglas Horton Many capable professionals disqualify themselves from positions of leadership because they appear desperate.  One of my mentors explained that...