Select Page

The Key To Excellence In Client Service…

November 30, 2010
Leadership Advisory

…don’t do less than your best.

Invest all of who you are in serving your clients.  Do not neglect to deliver the things that are easy for you to do.  It’s the easy things, the things you can do without much effort that often gets neglected.  The little things are often what matter most to clients.

Don’t do less than your best.  Everyday!

Being In Control…

...demands self-control The meeting ran late, the taxi took twice the time estimated to arrive leaving 15 minutes to clear security and board my flight.  To my good fortune, there is no line and the security agent is waiting.  This was going to work and hope of making...

Desperation Diminishes

"Desperation is like stealing from the Mafia: you stand a good chance of attracting the wrong attention." Douglas Horton Many capable professionals disqualify themselves from positions of leadership because they appear desperate.  One of my mentors explained that...

Realistic or just stuck?

Pragmatism is basically considered a virtue in the world of accounting, finance and consulting. But there is a risk of being too realistic and over-relying on how you've always done things. My son, who works for a financial firm, shared his recent experience.  A group...